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Our friendly care staff has your wellbeing and dignity in hand when delivering your personalised care in the comfort of your own home. When providing home care for the elderly we take the time to get to know you and make sure that you are constantly happy with the care you receive and the staff that are supporting you. We carried out an announced focused inspection of this service on 23 September 2020. Breaches of legal requirements around safe care and treatment and good governance were found.
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We also provide highly experienced live in carers nationally. We spoke with five people who used the service and nine relatives about their experience of the care provided. We spoke with seven members of staff including the registered manager, nominated individual, field supervisor, team leaders and care assistants. The nominated individual is responsible for supervising the management of the service on behalf of the provider. People received care that was tailored to their individual needs and staff knew them well.
At our last inspection we recommended that the provider sought training and guidance on effective scheduling of care visits as well as communication with people and relatives. At this inspection we found improvements had been made around these issues. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service.
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We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements. The last rating for this service was requires improvement and there were breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Flexible care, from companionship through to 24 hour live in complex care. As a couple, our care allows you to remain together and continue to live with no extra stresses of being apart.
ST GEORGES HOME CARE LTD
We run extra miles for our Service Users because we are passionate about caring. We go through rigorous vetting processes to select our carers. We offer compassionate, cheerful and reliable Care Workers that best matches each Service User's needs and requirements. – the service isn't performing as well as it should and we have told the service how it must improve. Inspections of the services this provider runs can be found in the Services section. We make all our employees a top priority and provide you with the same level of care and dedication that you provide your patients or service users.
About the service St Georges Home Care Ltd is a domiciliary care service that provides care and support to people living with dementia, physical disabilities and mental health conditions. At the time of our visit 32 people living in north London were using the service. This included six people’s care records and multiple medication records. A variety of records relating to the management of the service, including policies and procedures, management audits, complaints, staff rotas and meeting minutes, were reviewed.
This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. Our friendly care staff has your well being and dignity in hand when delivering your personalised care. We take the time to get to know you and make sure that you are constantly happy with the care you receive and the staff that are supporting you. – the service is performing badly and we've taken enforcement action against the provider of the service.
An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return . This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
It provides personal care to people living in their own houses and flats and specialist housing. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Specialising in care for the elderly, our experienced team of qualified nurses, friendly carers and support staff are able to offer the highest local standards of nursing care. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Georges Home Care Ltd on our website at Whilst the service had improved the way they scheduled and monitored care visits, and staff had the right skills and qualifications, we identified some shortcomings around recruitment checks.
Compared with the previous year, the company has reported a staff increase of 0%, which is an equivalent of 0 employees. We offer companionship, assistance with shopping, domestic duties, medication and personal care. As a growing family provider, we provide a personalised level of care that you won’t get from the big companies. From school to appointments to community activities, we have decades of experience in providing transport to participants of different abilities. To help find the right care agency for you, here's some questions you can ask when you enquire. St. George’s Home Care – A highly experienced team of Carers are always available to help provide maximum independence in your own home.
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The team worked in partnership with healthcare services and other professionals to improve and maintain people's quality of life. Our care plans are based on best practice and are designed with the help of our Service Users who are at the heart of everything we do. We offer our home care service, supporting people to remain at home for as long as possible as an alternative to moving into residential care.
We will continue to monitor information we receive about the service, which will help inform when we next inspect. Reach out today to learn more about the variety of ways we can help. Our years of diverse experience make us a trusted partner in St. George and beyond. We connect participants with products to assist with communication, including amplifiers, alternative and augmentative communication software, and iPads. A family company that sets NDIS participants up for success. Ask about Transportation Services and other NDIS Services today.
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